rebel Bankstown

Yesterday, I purchased a Garmin 255S for my sister. Prior to buying it, I specifically confirmed with the staff at the counter that I could return it if she wasn't satisfied. The staff member assured me it was fine to return it as long as it was unworn. Unfortunately, when I brought it back today because my sister wasn't happy with the color, the staff claimed we couldn't return it due to a removed film cover on the watch face. I want to reiterate that the watch has never been used or worn, and the film cover was in the same condition as when I purchased it. I'm extremely disappointed with this discrepancy, especially considering the confirmed return policy and my immediate return attempt. The long distance I travelled back to the store further adds to my frustration. I respectfully request that you reconsider my return request and honor the initial agreement. P/S: Finally, I went to rebel Mid City store and they accepted my return and I got my full refund today. The customer service there is much better than the rebel Bankstown store.

We went into Rebel Bankstown on Boxing Day of all days. Was great to see the price matched but what was especially commendable was Louise who helped us with a smile on her face the whole time. She was so professional, and cool and calm in a time when it was chaos and so busy. She really made an effort to help us and it’s greatly appreciated.